Empower your human agents with AI to serve more customers
Empower your team with the AI for seamless engagement across software, locations, and scenarios, even on the go. This flexibility enhances customer service through the admin panel or messengers, while ensuring transparent communication within the company
Enhance task efficiency
Delegate more routine jobs to AI-powered Specialists to continuously increase execution efficiency
Enable your Agents: empowerment for automated user processes
Empower your agents (professional users) with more options to initiate automated processes. Agents automate user processes, send buttons, and set up flows for users. They also benefit from helpful prompts
Optimise user experience by introducing human touch in bot-user conversations
Facilitate a seamless transition between bot and human interactions: quickly connect to a human during bot conversations when needed
Empowering your partners to assist your users
Effortlessly broaden your Agent network and enhance engagement using Handy.ai: partners (vendors, contractors, etc.) can now assist your customers with ease due to incredibly user-friendly AI assistance, helping them answer questions related to their equipment or services used in your product
AI-Driven operator matching for faster issue resolution
By utilizing comprehensive data and communication context, our system identifies the perfect operator for each query. This not only boosts user loyalty but also reduces query resolution time, streamlining your team's efficiency by eliminating the need for manual colleague searches and transfers
Ai-empowered agents: maximizing efficiency with precise and custom user responses
Liberate your Agents from the need to craft responses elegantly. They only need to provide concise, factual points, and our assistant will rephrase them in the desired tone of voice and language. Discover more about the capabilities of AI
Agent's exclusive efficiency: operating solely through their AI -powered Success Manager in any messenger, no need for admin panel access
The same powerful tool, now in messaging apps. A partner's, agent's, contractor's, or other individual's virtual success manager required for communicating with your consumer – gain control without investing time and money in training
Equip your Agents with a 360° customer view for enhanced service
Demographics, history, and all the other useful user information at your fingertips. Powerful admin panel for easy communication, ticket management, and seamless chat switching
Streamlined interactions across all channels: centralized aggregation for agent efficiency
Unified communication across channels: seamlessly respond from a single channel, switch between admin panel and messengers, even when messages come from different channels
Efficient collaboration: multi-chats and group messaging
Сonnect multiple agents to a single chat for faster resolution of user issues
Create Skill Set funnel for efficient assignment
Optimize operator selection for user tasks, saving time for both agents and users
Empower your agents to send users process-triggering buttons and reduce reduces the time-to-value significantly
When agents require a contract to be signed, they can send the individual a document with a 'Sign' button that initiates a document signing workflow. For booking, a 'Reservation' scenario can be utilized, and for placing orders, an 'Order' scenario can be triggered.
Beyond text: media exchange and sharing
Sharing media both ways: photos, videos, documents use existing content and assets easily