National Ukrainian Railway, familiarly known as Ukrzaliznytsia (UZ), is the backbone of Ukraine's transportation system. UZ boasts a massive workforce exceeding 230,000 employees, pivotal in facilitating both passenger and freight transport across the nation. However, despite its critical role, UZ faced a multitude of challenges in maintaining employee morale and effective communication.
Challenges:
Ensuring high morale in challenging work conditions
Addressing low satisfaction (38%) with corporate communication
Reducing frequent strikes and negative social media presence
Cutting high communication maintenance costs
Tackling very high turnover rates, a poor employer image, and extremely low loyalty and satisfaction levels
Solution:
AI Employee Engagement Manager: Meet Buksa, the AI-powered Employee Engagement Specialist designed by the Handy.ai team specifically for JSC Ukrainian Railway. Buksa, with its name and emojis, reflects the company's personalized care for its workforce and serves as a helpful companion for railway employees.
Key Features:
AI-driven Q&A with a self-learning database for efficient question handling.
Automated question routing and peer-to-peer communication through a knowledge base autoresponder.
Periodic surveys to gauge workforce sentiment, displayed on dashboards.
Content and media refinement based on employee feedback.
Results:
Since Buksa joined the team, significant changes have been witnessed. Employees feel more connected and valued, resulting in a fantastic 21% increase in loyalty. Additionally, the frequency of strikes has significantly decreased, and costly turnover has been successfully reduced. The client now enjoys substantial annual savings of USD 370K on communication expenses.
About National Ukrainian Railway (Ukrzaliznytsia):
Ukrainian Railways (Ukrzaliznytsia) is a state-owned joint-stock company administering railway infrastructure and rail transport in Ukraine. It is one of the world's largest rail passenger and freight transporters, with an extensive network covering Ukraine and international connections. During the 2022 Russian invasion of Ukraine, Ukrainian Railways played a crucial role in evacuating and transporting millions of people to safety.